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Allstream Managed IT Solutions

Collaboration

Communicate more efficiently to drive your business forward.

Connectivity

Get high-performance scalable data and connectivity solutions.

Managed IT

Full support so you can focus on what counts for your business.

Your guide to contact centers

Everything you need to know about delivering a superior customer and employee experience.

A business contact center is an ever-evolving ecosystem, with high volumes of constant updates and a revolving door of shifting priorities.

Customers expect seamless interactions with your business — at every stage. Managers expect high performance (regardless of call volume), efficiency, insights, flexibility and cost savings. Agents want the freedom and ability to be able to work from remote locations.

A better customer experience

“More than half of Americans have scrapped a planned purchase or transaction because of bad service, and 33% say they’ll consider switching companies after just a single instance of poor service.”

You might be asking yourself a lot of questions related to contact center options and goals. Here are some common questions our customers ask as they to map their contact center evolution:

Everything you need, in one place.

Today, companies demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments.

Make sure your business is ready for anything.

Now – more than ever – ensuring that your team is able to work effectively from remote locations is critical. Making sure your customers are consistently supported is non-negotiable. Redundancy, flexibility and power in your connectivity and collaboration solutions is a must.

About Allstream.

Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services. Allstream’s offerings include a range of innovative, highly scalable, managed services including voice and collaboration, connectivity and managed IT services for enterprise customers. We combine scalable solutions with exceptional customer service to deliver the latest technology, and we’re positioned to help our customers accelerate into the future.

Customer Support – Canada

Getting help is easy at Allstream. We value your business and understand that your telecommunication services are an important asset when it comes to the success of your business.

Visit our online knowledge base at support.allstream.com for self-service answers to common questions, regulatory information, and more.

Customer Service

Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service, and general customer support.

Customer Repair

The Customer Repair Centre (CRC) should be contacted for an immediate response to any telecom service problem or outage. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue. Please have that number available should you need to escalate your issue.

SIP Trunking

Optimize your voice and data network to work with the latest in unified communication and collaboration technology

SIP Trunking consolidates your voice and data network securely and efficiently into a single advanced IP network.

It reduces the complexity of your network, while making it more flexible. Connect Allstream’s SIP Trunking solution directly to your phone system or legacy PBX to enable advanced unified communication and collaboration solutions on your network.

Why Choose Allstream?

Allstream has unparalleled expertise and experience in SIP Trunking. We were the first service provider to offer SIP Trunking nationally in Canada and have been providing the service for over 10 years in the United States.

We make it easy.

Getting started with SIP Trunking is simple. We’ll ask you a few introductory questions, then get right to the options and pricing we think would work best for you.

Helpful information to make better decisions for your business

Your Guide to Finding a New Business Phone System

Thinking about updating your phone system? The options can be overwhelming, especially since businesses frequently wait up to 10 years between system upgrades. Navigate the options and make the right choice for your business.

Top advantages & disadvantages of cloud-hosted PBX

The cloud is transforming business communications. Many IT pros are turning to cloud-hosted and hybrid PBX to replace aging PBX systems and hardware. Learn whether cloud-based PBX is right for you.

Checklists & Guides

PMoving to Cloud Communications? Are you ready?

Wherever you are in the move to cloud services, eventually it will make sense to consider moving your premise communication system to the cloud. Here are ten markers to help you assess your readiness.

Nine Ways to Create a Productive and Healthy Remote Work Culture

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

Are You Ready for the Next Disruption?

Global economic crises, national emergencies, natural disasters or even a run-of-the-mill data outage can derail your company. Are you ready for the next emergency?

Webinars

Best practices to keep your team connected in 2020

Join Allstream and Cisco as we present an interactive webinar outlining the fundamental requirements which should be considered when developing or updating your current and long-term business continuity plans.

An online panel roundtable: How to protect your team and your business

Join Elaine Adamson and Megan Crowhurst as they talk with Allstream’s Paula Wiley about people management and legal recommendations around productivity, including health and safety as you prepare to return to the office.

Navigating the uncertainty of a changing business landscape

B2B Technology influencer Evan Kirstel, Leadership advisor Elaine Adamson, and Allstream’s VP of Strategic Customer Segment Brent Wyman discuss how best to support and engage your employees through these uncertain times.

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What Are Cloud Services?

What is Cloud Services?

Cloud Services means services made available to users on demand via the Internet from a cloud provider's servers as opposed to being provided from a company's own on-premises servers. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there's no need for a company to provision or deploy its own resources or allocate IT staff to manage the service. Examples of cloud services include online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services, database processing, managed technical support services and more.

What it is Voice / SIP / Hosted Services?

HOSTED VOICE / SIP SERVICES
Hosted Voice delivers more functionality than a traditional phone system, without the costs of managing and maintaining a PBX. Our Hosted VoIP solution is a hosted PBX phone system that allows businesses to streamline how they communicate.

SIP TRUNKING SERVICES
SIP Trunking enables your business to reduce costs and simplify IT management by combining voice and Internet access over a single Internet connection using your existing IP PBX system. With SIP service, you purchase only the trunks you need based on the maximum number of concurrent calls your business requires. SIP Trunks are significantly less expensive than analog lines, further helping businesses reduce costs. MegaPath offers SIP Trunking for single-site businesses and Enterprise Trunking for multi-location businesses.

What is Infrastructure as a Service (IaaS)?

IaaS is a standardized, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand. Customers are able to self-provision this infrastructure, using a Web-based graphical user interface that serves as an IT operations management console for the overall environment. API access to the infrastructure may also be offered as an option.

What is Platform as a Service (PaaS)?

PaaS offerings facilitate the deployment of applications or services without the of buying and managing the underlying hardware and software and provisioning hosting capabilities. All "as-a-service" offerings are characterized as providing low initial cost, incremental cost as your service usage grows, self-service, best practices built-in, resource sharing, automated deployment, management services, lifecycle management, reuse. PaaS provides these capabilities for application and service development.

PaaS offerings may also include facilities for application design, application development, testing, and deployment as well as services such as team collaboration, web service integration, and marshalling, database integration, security, scalability, storage, persistence, state management, application versioning, application instrumentation, and developer community facilitation.

What is Software as a Service (SaaS)?

SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including office & messaging software, DBMS software, management software, CAD software, dDevelopment software, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management.

SaaS has been incorporated into the strategy of all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.

What is Data Migration?

The process of migration, also known as cloud migration, involves the transferring of an organization to a cloud. More specifically, by undergoing migration, businesses relocate some or all of their applications, digital assets, services, and other general IT resources onto a cloud. In doing so, they are able to leverage the benefits of the cloud to promote more efficient, quick, and secure operations.

What is Desktop as a Service (DaaS)?

Hosted desktops streamline workflow by making your desktop and apps available online, allowing you to work on your files from anywhere in the world. Suited to large office environments as well as single users, virtual hosted desktops can improve efficiency and save time and money.

What is website, data, and cloud security services?

All businesses require secure operations in order to be successful and protect their sensitive information. Devising a comprehensive strategy to cover all of your security demands has never been more important, and should include a number of layered security services. Security is the culmination of a number of pieces working together to collectively create a powerful defense against cyber threats.

These security pieces include physical security, network protection, secure multitenant architecture, per-tenant firewalls, host-based firewalls, anti-virus, and backup and replication. In order to maintain the most secure environment possible, most businesses choose to trust the management of their network security to their provider.

What is Colocation?

Colocation is often used in the data sourcing industry to mean off-site data storage, usually in a data center. This is very important for businesses since the loss of data can be crucial for companies of any size, up to and including disciplinary action for employees or loss of their job. An unexpected loss in data can result from fires, earthquakes, floods, or any sort of natural disaster.

In this ever-changing industry, it's instrumental to have a company of trusted Telecom professionals working in your corner. Put your mind at ease by leaving your Florida Telecom needs to Tatem Telecommunications Group.

Need Great Telecommunication Services? Let Us Help You Make It Happen. Contact TTG to learn more about how we can put our Telecom Experience to work for your Florida businesses technology needs.

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