CallTower

Telecom Provider

CallTower

Share your story

Host online events and automatically record events for later publishing with CT Cloud Meeting powered by Zoom.

Generate more leads

Identify quality leads with reporting and analytics and seamlessly import them into your marketing automation platform for follow up.

Simplify registration

Flexible registration management allows you to brand forms and emails, and integrate directly with your CMS.

CT Cloud Solutions.

With CT Cloud Solutions, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

POWERFUL UC SOLUTIONS

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud solutions, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

CT CLOUD VOICE –

CT Cloud Voice is a powerful UC application that enables carriers to extend their business telephony services directly to an end user’s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone. Ideal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD).

Cisco Webex Teams.

Cisco Webex Teams is a business communications app that integrates critical features into a single experience.

CONTINUOUS TEAM COLLABORATION

The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.

Project Management Apps

Microsoft Office 365, GoogleCloud, Box, and Smartsheet. Increase work efficiency in managing projects and tasks with project management tools like Jira, Asana, and Trello

Incident Management Systems

Minimize the impact to normal operations and manage service issues by creating and updating workflows in ServiceNow and Zendesk.

Microsoft Teams.

CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING

CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 US-based client services team and ensuring a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience.

The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice services into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. CallTower delivers key Microsoft Teams UCaaS features and functionality which are unavailable through other providers. Customers using CallTower’s Teams Direct Routing offering can also easily redirect calls to an alternate number in case of a Microsoft outage and stay connected.

CT TEXT FOR MICROSOFT TEAMS

Send and receive SMS from Microsoft Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.

Skype for Business.

CallTower’s native Skype for Business offering streamlines interaction with employees and customers across the globe and consolidates business communication tools into a single, easy-to-use application.

DYNAMIC AND FLEXIBLE COMMUNICATION SOLUTIONS

With Skype for Business, Microsoft integrates telephone-based tasks such as phone calls, voicemail and conferencing with computer-based tasks such as documentation, spreadsheets, instant messaging, email and calendars. It’s streamlined and highly scalable.

CallTower’s hosted Skype for Business solution is native in our private cloud. CallTower’s Native Skype for Business offering includes features not available with Office 365, including: CRM/Contact Center/UCaaS Interoperability, Device Management, DID Porting and 24/7/365 US-based support. It also includes key integrations with Contact Center, CRM, UC Analytics, CT Cloud Boost’s Internet Optimization System and much more.

CallTower is radically different from the mass of Broadsoft based quotes we received. No other carrier out there are providing native integrations with Microsoft the way CallTower does.

Customer proprietary network information (CPNI)

PROTECTIONS

CallTower has a duty, under federal law, to protect the confidentiality of certain types of services, including (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of services, and (2) information contained on your telephone bill concerning the services you receive when matched to your name, address, and telephone number (“Customer Proprietary Network Information,” or “CPNI” ). Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long-distance, and local service billing records, directory assistance charges, usage data and calling patterns.

CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.

CallTower may not use this CPNI to market products and services to you other than for services you currently purchase if you don’t approve.

OPT-OUT RIGHT

CallTower has the ability to use the CPNI it has on file to provide you with information about CallTower’s or it’s business partners’ communications-related products and services or special promotions unless you opt-out. YOU MAY DENY OR WITHDRAW CALLTOWER’S RIGHT TO USE YOUR CPNI FOR MARKETING PURPOSES AT ANY TIME BY EMAILING TO This email address is being protected from spambots. You need JavaScript enabled to view it.. Denying or restricting approval for CallTower to use your CPNI for marketing purposes (also known as “opting-out”) will not affect any CallTower services to which you subscribe. Any denial or restriction of approval remains valid until you affirmatively revoke or limit such denial or restricted approval.

CUSTOMER AUTHENTICATION

Federal privacy rules require CallTower to authenticate the identity of its customers prior to disclosing or discussing CPNI. Customers calling CallTower’s customer service center can discuss their services and billings with a CallTower representative once that representative had verified the caller’s identity. There are four methods by which CallTower will conduct customer authentication:

NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES

CallTower notifies customers whenever certain account changes occur. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a “secret question and answer”) is created or changed, CallTower will notify the account holder. Additionally, after an account has been established, when a customer’s address (whether postal or email) changes or is added to an account, CallTower will send a notification. These notifications may be sent to a postal or email address, or by telephone, voicemail or text message.

South Florida Telecommunications Providers

Telecom Providers

Full Service Florida Telecommunications Provider

772-224-8118

TTG Location

4406 SE Graham Dr. Suite 4 Stuart, Florida 34997

Telecom Providers

What Are Cloud Services?

What is Cloud Services?

Cloud Services means services made available to users on demand via the Internet from a cloud provider's servers as opposed to being provided from a company's own on-premises servers. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there's no need for a company to provision or deploy its own resources or allocate IT staff to manage the service. Examples of cloud services include online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services, database processing, managed technical support services and more.

What it is Voice / SIP / Hosted Services?

HOSTED VOICE / SIP SERVICES
Hosted Voice delivers more functionality than a traditional phone system, without the costs of managing and maintaining a PBX. Our Hosted VoIP solution is a hosted PBX phone system that allows businesses to streamline how they communicate.

SIP TRUNKING SERVICES
SIP Trunking enables your business to reduce costs and simplify IT management by combining voice and Internet access over a single Internet connection using your existing IP PBX system. With SIP service, you purchase only the trunks you need based on the maximum number of concurrent calls your business requires. SIP Trunks are significantly less expensive than analog lines, further helping businesses reduce costs. MegaPath offers SIP Trunking for single-site businesses and Enterprise Trunking for multi-location businesses.

What is Infrastructure as a Service (IaaS)?

IaaS is a standardized, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand. Customers are able to self-provision this infrastructure, using a Web-based graphical user interface that serves as an IT operations management console for the overall environment. API access to the infrastructure may also be offered as an option.

What is Platform as a Service (PaaS)?

PaaS offerings facilitate the deployment of applications or services without the of buying and managing the underlying hardware and software and provisioning hosting capabilities. All "as-a-service" offerings are characterized as providing low initial cost, incremental cost as your service usage grows, self-service, best practices built-in, resource sharing, automated deployment, management services, lifecycle management, reuse. PaaS provides these capabilities for application and service development.

PaaS offerings may also include facilities for application design, application development, testing, and deployment as well as services such as team collaboration, web service integration, and marshalling, database integration, security, scalability, storage, persistence, state management, application versioning, application instrumentation, and developer community facilitation.

What is Software as a Service (SaaS)?

SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including office & messaging software, DBMS software, management software, CAD software, dDevelopment software, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management.

SaaS has been incorporated into the strategy of all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.

What is Data Migration?

The process of migration, also known as cloud migration, involves the transferring of an organization to a cloud. More specifically, by undergoing migration, businesses relocate some or all of their applications, digital assets, services, and other general IT resources onto a cloud. In doing so, they are able to leverage the benefits of the cloud to promote more efficient, quick, and secure operations.

What is Desktop as a Service (DaaS)?

Hosted desktops streamline workflow by making your desktop and apps available online, allowing you to work on your files from anywhere in the world. Suited to large office environments as well as single users, virtual hosted desktops can improve efficiency and save time and money.

What is website, data, and cloud security services?

All businesses require secure operations in order to be successful and protect their sensitive information. Devising a comprehensive strategy to cover all of your security demands has never been more important, and should include a number of layered security services. Security is the culmination of a number of pieces working together to collectively create a powerful defense against cyber threats.

These security pieces include physical security, network protection, secure multitenant architecture, per-tenant firewalls, host-based firewalls, anti-virus, and backup and replication. In order to maintain the most secure environment possible, most businesses choose to trust the management of their network security to their provider.

What is Colocation?

Colocation is often used in the data sourcing industry to mean off-site data storage, usually in a data center. This is very important for businesses since the loss of data can be crucial for companies of any size, up to and including disciplinary action for employees or loss of their job. An unexpected loss in data can result from fires, earthquakes, floods, or any sort of natural disaster.

In this ever-changing industry, it's instrumental to have a company of trusted Telecom professionals working in your corner. Put your mind at ease by leaving your Florida Telecom needs to Tatem Telecommunications Group.

Need Great Telecommunication Services? Let Us Help You Make It Happen. Contact TTG to learn more about how we can put our Telecom Experience to work for your Florida businesses technology needs.

Telecom Providers