CT Cloud Solutions.
With CT Cloud Solutions, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.
POWERFUL UC SOLUTIONS
For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud solutions, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.
CT CLOUD VOICE –
CT Cloud Voice is a powerful UC application that enables carriers to extend their business telephony services directly to an end user’s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone. Ideal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD).
Cisco Webex Teams.
Cisco Webex Teams is a business communications app that integrates critical features into a single experience.
CONTINUOUS TEAM COLLABORATION
The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.
Project Management Apps
Microsoft Office 365, GoogleCloud, Box, and Smartsheet. Increase work efficiency in managing projects and tasks with project management tools like Jira, Asana, and Trello
Incident Management Systems
Minimize the impact to normal operations and manage service issues by creating and updating workflows in ServiceNow and Zendesk.
CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING
CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 US-based client services team and ensuring a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience.
The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice services into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. CallTower delivers key Microsoft Teams UCaaS features and functionality which are unavailable through other providers. Customers using CallTower’s Teams Direct Routing offering can also easily redirect calls to an alternate number in case of a Microsoft outage and stay connected.
CT TEXT FOR MICROSOFT TEAMS
Send and receive SMS from Microsoft Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.
Skype for Business.
CallTower’s native Skype for Business offering streamlines interaction with employees and customers across the globe and consolidates business communication tools into a single, easy-to-use application.
DYNAMIC AND FLEXIBLE COMMUNICATION SOLUTIONS
With Skype for Business, Microsoft integrates telephone-based tasks such as phone calls, voicemail and conferencing with computer-based tasks such as documentation, spreadsheets, instant messaging, email and calendars. It’s streamlined and highly scalable.
CallTower’s hosted Skype for Business solution is native in our private cloud. CallTower’s Native Skype for Business offering includes features not available with Office 365, including: CRM/Contact Center/UCaaS Interoperability, Device Management, DID Porting and 24/7/365 US-based support. It also includes key integrations with Contact Center, CRM, UC Analytics, CT Cloud Boost’s Internet Optimization System and much more.
CallTower is radically different from the mass of Broadsoft based quotes we received. No other carrier out there are providing native integrations with Microsoft the way CallTower does.
Customer proprietary network information (CPNI)
CallTower has a duty, under federal law, to protect the confidentiality of certain types of services, including (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of services, and (2) information contained on your telephone bill concerning the services you receive when matched to your name, address, and telephone number (“Customer Proprietary Network Information,” or “CPNI” ). Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long-distance, and local service billing records, directory assistance charges, usage data and calling patterns.
CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.
CallTower may not use this CPNI to market products and services to you other than for services you currently purchase if you don’t approve.
Federal privacy rules require CallTower to authenticate the identity of its customers prior to disclosing or discussing CPNI. Customers calling CallTower’s customer service center can discuss their services and billings with a CallTower representative once that representative had verified the caller’s identity. There are four methods by which CallTower will conduct customer authentication:
NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES
CallTower notifies customers whenever certain account changes occur. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a “secret question and answer”) is created or changed, CallTower will notify the account holder. Additionally, after an account has been established, when a customer’s address (whether postal or email) changes or is added to an account, CallTower will send a notification. These notifications may be sent to a postal or email address, or by telephone, voicemail or text message.