Bright House Networks

Telecom Provider

IPFone

Protection

Protect your network against malware using the latest threat intelligence, and identify previously unknown malicious.

Identity

Automatically assigns firewall and traffic shaping rules, VLAN tags, and bandwidth limits to enforce the right policies.

Availability

Provides device and connection integrity through multiple uplinks, warm spare failover, and self-healing VPN.

IPFone Virtual Agents

Our AI-powered intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents, freeing your live agents to provide value where they’re most needed.

IPFone Virtual Agents & Enhanced Interactive Voice Response

Improve the way your business interacts with customers with IPFone Virtual Agents & Enhanced Interactive Voice Response (IVR). Engage your customers with AI-powered speech recognition and provide your customer with the most relevant menu of options in real-time. IVRs can also perform a data dip from CRMs or any other software (API is required) retrieving information to accurately personalize the customer experience.

Why Choose IPFone's Virtual Agents?

Organizations of all types, from retail to healthcare, from small businesses to enterprises, and government organizations rely on Enhanced IVRs to streamline inbound and outbound customer communications.

An All-In-One Phone System for Your Business

IPFone offers a state-of-the art business phone system for small and medium size businesses nationwide. Unlike most phone providers, we offer onsite installation and training with world-class customer support, and unlimited international calling* . We offer a wide-range of phones, including our $19.95 EasyPBX an all-in-one phone package. Schedule a demo today with a certified product specialist.

Next-Gen Business Phone System. One Low Monthly Cost.

Experience the best personalized collaboration experience backed by Yealink's most advanced IP desktop phone. Get next-generation telephony features for the same low monthly cost. Contact a product specialist today for more information.

Why IPFone?

We are a Cloud Communications and Internet Access provider founded in 1997. We deliver an innovative Hosted Unified Communication platform which delivers premium telephony service and cloud communications for small to large businesses in Florida and throughout the United States.

Unified Communications

Voice, Video, Chat, Desktop Sharing and More.

Find new opportunities with integrated voice and video telephony, chat, desktop sharing, call control, voicemail, email, SMS, and chat capabilities on the go. With the ability to connect any Mac, Windows, or Android device, you can keep your team connected from any location in the world.

Enjoy On-the-Go Connectivity with Unified Communications

Empower your team to work in their most productive environment with our integrated communications. Flexible collaboration allows each employee to create the processes that work best, increasing morale and improving workplace satisfaction. To make this possible, we designed UC to work with the most common connected devices, helping you stay in the game, even when you’re out of the office.

Professional Support

Our business class VoIP solution is fully hosted and managed by our professionals, we offer 24/7 support, in-house field engineers and our own truck rolls for any event.

Broadband Internet for Business

We know nothing is more important than reliable internet, so we’ve created a broadband service that always performs at its best. We have carefully designed our system to avoid failures at any point, ensuring you have the connectivity you need, when you need it. Our system boasts one of the highest Service Level Agreements in the industry, confirming our high availability and uptime. We also offer professional 24/7/365 support, immediately connecting you with the help you need to keep your business running without fail.

High-Speed Internet for Business: The World at Your Fingertips

Meet every goal and find new opportunities with IPFone’s high-speed broadband service. Carefully designed to offer the connection you need to successfully complete your work and reach your goals, our internet service allows you to operate more effectively and efficiently in every area of business. With speeds ranging from 1.5 Mpbs to 1 Gbps, we provide total flexibility and a solution that works for everyone. Stop letting your connectivity control your potential and take control of your business opportunities with high-speed internet you can depend on.

Reduce Communication Costs

From shifting business needs to varying call volumes, you need a solution that will grow and adjust to meet your needs. Our Contact Center software allows you to easily add and remove chairs as your needs change. With ACD, call queuing, alternate routing, and queue monitoring, you can stay prepared for changing call volumes. No matter how much your business grows and shifts, your call center software will do exactly what you need it to.

Make Every Call a Success

Your agents’ ability to meet their customers’ needs relies on the capabilities your software can offer. With IPFone’s Contact Center solution, you can easily and effectively manage calls with our user-defined ACD groups, customizable routing, and call queuing. By adding greeting and announcements to your system, you can free agents from answering FAQs, updating holiday business hours, or taking other unnecessary calls. Additional features, such as configurable call handling options allow you to resolve bounced, stranded, or overflow calls, including escape options for callers. With total control of your contact center operations, you can find the processes that work best for your team.

Advanced Reporting & Call Analytics

As your organization grows and changes, you need to understand your contact center needs to successfully meet your goals. IPFone’s Contact Center software offers multiple custom reporting options to keep you aware of your operations and results. All of these stats are available from any location through your secure online portal or through a real-time overview of your data on your Desktop Wallboard.

South Florida Telecommunications Providers

Telecom Providers

Full Service Florida Telecommunications Provider

772-224-8118

TTG Location

4406 SE Graham Dr. Suite 4 Stuart, Florida 34997

Telecom Providers

What Are Cloud Services?

What is Cloud Services?

Cloud Services means services made available to users on demand via the Internet from a cloud provider's servers as opposed to being provided from a company's own on-premises servers. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there's no need for a company to provision or deploy its own resources or allocate IT staff to manage the service. Examples of cloud services include online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services, database processing, managed technical support services and more.

What it is Voice / SIP / Hosted Services?

HOSTED VOICE / SIP SERVICES
Hosted Voice delivers more functionality than a traditional phone system, without the costs of managing and maintaining a PBX. Our Hosted VoIP solution is a hosted PBX phone system that allows businesses to streamline how they communicate.

SIP TRUNKING SERVICES
SIP Trunking enables your business to reduce costs and simplify IT management by combining voice and Internet access over a single Internet connection using your existing IP PBX system. With SIP service, you purchase only the trunks you need based on the maximum number of concurrent calls your business requires. SIP Trunks are significantly less expensive than analog lines, further helping businesses reduce costs. MegaPath offers SIP Trunking for single-site businesses and Enterprise Trunking for multi-location businesses.

What is Infrastructure as a Service (IaaS)?

IaaS is a standardized, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand. Customers are able to self-provision this infrastructure, using a Web-based graphical user interface that serves as an IT operations management console for the overall environment. API access to the infrastructure may also be offered as an option.

What is Platform as a Service (PaaS)?

PaaS offerings facilitate the deployment of applications or services without the of buying and managing the underlying hardware and software and provisioning hosting capabilities. All "as-a-service" offerings are characterized as providing low initial cost, incremental cost as your service usage grows, self-service, best practices built-in, resource sharing, automated deployment, management services, lifecycle management, reuse. PaaS provides these capabilities for application and service development.

PaaS offerings may also include facilities for application design, application development, testing, and deployment as well as services such as team collaboration, web service integration, and marshalling, database integration, security, scalability, storage, persistence, state management, application versioning, application instrumentation, and developer community facilitation.

What is Software as a Service (SaaS)?

SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including office & messaging software, DBMS software, management software, CAD software, dDevelopment software, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management.

SaaS has been incorporated into the strategy of all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.

What is Data Migration?

The process of migration, also known as cloud migration, involves the transferring of an organization to a cloud. More specifically, by undergoing migration, businesses relocate some or all of their applications, digital assets, services, and other general IT resources onto a cloud. In doing so, they are able to leverage the benefits of the cloud to promote more efficient, quick, and secure operations.

What is Desktop as a Service (DaaS)?

Hosted desktops streamline workflow by making your desktop and apps available online, allowing you to work on your files from anywhere in the world. Suited to large office environments as well as single users, virtual hosted desktops can improve efficiency and save time and money.

What is website, data, and cloud security services?

All businesses require secure operations in order to be successful and protect their sensitive information. Devising a comprehensive strategy to cover all of your security demands has never been more important, and should include a number of layered security services. Security is the culmination of a number of pieces working together to collectively create a powerful defense against cyber threats.

These security pieces include physical security, network protection, secure multitenant architecture, per-tenant firewalls, host-based firewalls, anti-virus, and backup and replication. In order to maintain the most secure environment possible, most businesses choose to trust the management of their network security to their provider.

What is Colocation?

Colocation is often used in the data sourcing industry to mean off-site data storage, usually in a data center. This is very important for businesses since the loss of data can be crucial for companies of any size, up to and including disciplinary action for employees or loss of their job. An unexpected loss in data can result from fires, earthquakes, floods, or any sort of natural disaster.

In this ever-changing industry, it's instrumental to have a company of trusted Telecom professionals working in your corner. Put your mind at ease by leaving your Florida Telecom needs to Tatem Telecommunications Group.

Need Great Telecommunication Services? Let Us Help You Make It Happen. Contact TTG to learn more about how we can put our Telecom Experience to work for your Florida businesses technology needs.

Telecom Providers