Your guide to contact centers
Everything you need to know about delivering a superior customer and employee experience.
A business contact center is an ever-evolving ecosystem, with high volumes of constant updates and a revolving door of shifting priorities.
Customers expect seamless interactions with your business — at every stage. Managers expect high performance (regardless of call volume), efficiency, insights, flexibility and cost savings. Agents want the freedom and ability to be able to work from remote locations.
A better customer experience
“More than half of Americans have scrapped a planned purchase or transaction because of bad service, and 33% say they’ll consider switching companies after just a single instance of poor service.”
You might be asking yourself a lot of questions related to contact center options and goals. Here are some common questions our customers ask as they to map their contact center evolution:
Everything you need, in one place.
Today, companies demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments.
Make sure your business is ready for anything.
Now – more than ever – ensuring that your team is able to work effectively from remote locations is critical. Making sure your customers are consistently supported is non-negotiable. Redundancy, flexibility and power in your connectivity and collaboration solutions is a must.
Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services. Allstream’s offerings include a range of innovative, highly scalable, managed services including voice and collaboration, connectivity and managed IT services for enterprise customers. We combine scalable solutions with exceptional customer service to deliver the latest technology, and we’re positioned to help our customers accelerate into the future.
Customer Support – Canada
Getting help is easy at Allstream. We value your business and understand that your telecommunication services are an important asset when it comes to the success of your business.
Visit our online knowledge base at support.allstream.com for self-service answers to common questions, regulatory information, and more.
Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service, and general customer support.
The Customer Repair Centre (CRC) should be contacted for an immediate response to any telecom service problem or outage. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue. Please have that number available should you need to escalate your issue.
Optimize your voice and data network to work with the latest in unified communication and collaboration technology
SIP Trunking consolidates your voice and data network securely and efficiently into a single advanced IP network.
It reduces the complexity of your network, while making it more flexible. Connect Allstream’s SIP Trunking solution directly to your phone system or legacy PBX to enable advanced unified communication and collaboration solutions on your network.
Why Choose Allstream?
Allstream has unparalleled expertise and experience in SIP Trunking. We were the first service provider to offer SIP Trunking nationally in Canada and have been providing the service for over 10 years in the United States.
We make it easy.
Getting started with SIP Trunking is simple. We’ll ask you a few introductory questions, then get right to the options and pricing we think would work best for you.
Helpful information to make better decisions for your business
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Best practices to keep your team connected in 2020
Join Allstream and Cisco as we present an interactive webinar outlining the fundamental requirements which should be considered when developing or updating your current and long-term business continuity plans.
An online panel roundtable: How to protect your team and your business
Join Elaine Adamson and Megan Crowhurst as they talk with Allstream’s Paula Wiley about people management and legal recommendations around productivity, including health and safety as you prepare to return to the office.
Navigating the uncertainty of a changing business landscape
B2B Technology influencer Evan Kirstel, Leadership advisor Elaine Adamson, and Allstream’s VP of Strategic Customer Segment Brent Wyman discuss how best to support and engage your employees through these uncertain times.