Bright House Networks

Telecom Provider

Five9 Completes Acquisition of Inference Solutions

Inbound

Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration.

Outbound

Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations

Blended

Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing

Five9 Contact Center Solutions Are Designed for You

Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound, outbound, or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Whatever your role in the organization — whether you are an agent, customer service executive, sales manager, contact center manager, or IT/technical manager — Five9 will help you achieve your goals.

In Gartner’s analysis of Contact Center as a Service (CCaS) providers, Five9 has been positioned as a leader and rated highest in ability to execute. With our cutting-edge technology and years of contact center industry experience, Five9 has the tools and expertise to help you succeed.

Introducing Agent Desktop Plus

We reenvisioned the omnichannel agent desktop to bring you our newest release — Agent Desktop Plus.

Agent Desktop Plus brings all of the channels together into one easy-to-use desktop interface that allows agents to quickly switch between them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Five9: The Enterprise Choice

Five9 provides global enterprises a path to digital transformation in today’s fast-paced consumer centric world. Now, enterprises can deliver seamless and personalized experience to their customers, regardless of customer location, language, or device. Agents can operate anywhere and with the Five9 cloud contact center solution they have everything they need to deliver an amazing customer experience.

Five9 allows multinational enterprises like yours to rise above the limitations of legacy contact center infrastructure. With a modern microservices architecture, our global omnichannel cloud contact center solution is a future-proof service that meets today’s customer expectations. The open modular architecture, has the scalability and resiliency to meet the needs of the largest organizations in the world.

Five9 is one of the fastest-growing cloud contact center vendors, ranked by Gartner as a leader in Contact Center as a Service (CCaaS) and noted as “highest in ability to execute” of all current vendors. We process more than 3 billion interactions annually for more than 2,000 customers; it’s no wonder why so many Fortune 1,000 companies trust Five9 with their contact center needs.

Datasheet: Five9 Global Voice

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.

Practical AI

AI is no longer a far-off concept, but a practical, useful way to optimize productivity, achieve greater accuracy, and drive better business outcomes in contact centers. Five9 Agent Assist focuses on practical AI to solve business challenges and provide tangible ROI for today’s contact center. Five9 Agent Assist provides agents with transcripts and call summaries automatically, dramatically reducing after call work. Knowledge base articles and coaching allow agents to focus on the customer while reducing call handle times for a win-win.

Your Agent’s New Best Friend

Agent Assist helps your agents focus on the customer by automatically providing transcriptions and call summaries. In addition, automated real-time coaching and knowledge base sharing helps agents accurately and efficiently provide customers with the information they need.

Real-time call transcription means agents can spend more time listening and less time capturing information so they can give customers the attention they deserve. Detailed call summaries save agents time on after call work. Once a call is complete, the summary is automatically added to the CRM system or database of choice.

Agent Assist provides real-time coaching by listening to each call and prompting agents with relevant reminders. Coaching can help keep your company compliant with standards like HIPAA or automate transactions like setting up a service ticket.

Lower Your Costs & Improve Performance with Five9

Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Five9 cloud for your contact center. Developing contact centers the old way, with on-premise hardware and software, was complex, expensive, and time-consuming. Moving your contact center to the cloud changes everything — say goodbye to large upfront investments, long deployments, expensive maintenance, difficult upgrades, and managing multiple vendors. With Five9, you get all the rich functionality of a legacy on-premise system but with even more benefits: control, time savings, scalability, business agility, flexibility, reliability, and our years of cloud contact center experience.

Make your contact center move as fast as your business. Switch to the Five9 cloud and get up and running in a matter of days. And don’t worry about getting trapped in any long-term contracts — with Five9, you can pay as you go on a monthly basis.

Top 10 Reasons Everyone Is Moving to the Cloud

Find out about the top ten advantages of cloud contact centers over traditional on-premise solutions and see why everyone is making the switch.

Five9 University: A Total Training Program

Online Training

Online training is a suite of eLearning training videos covering core applications and integrations. The content is comprised of short modules categorized by role and function allowing you to quickly find topics or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.

Training Webinars

Training webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.

Instructor-Led Training Courses

Take your training and contact center to the next level by attending instructor-led training classes. The interactive, hands-on approach helps solidify concepts and learn the practical how-to that you need to maximize your Five9 solution.

Custom Training

We will work with you to define a custom curriculum for on-site or remote delivery. Or, setup a standard instructor-led class dedicated to your employees.

Five9 The Intelligent Cloud Contact Center

A Five9 Contact Center eliminates the hassle and expense of traditional on-premise contact centers. Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.

Communicate with your customers through the channel they prefer. Whether it’s phone, web, chat, email, video, or social media, Five9 has you covered. Five9 omnichannel applications deliver better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop.

Five9 Omnichannel Routing ensures that every interaction is delivered to the right resource at the right time, every time.

Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, CRM integrations, and more.

Agent Desktop Choices

Let your agents work in the environment they are most comfortable with, their workstation desktop or your CRM system, to maximize productivity and deliver exceptional experiences for your customers.

Agent Desktop Plus brings every contact channel into one easy-to-use desktop interface that allows agents to efficiently handle them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Agent CRM Adapters embed omnichannel interaction handling functionality directly in your CRM system. Agents can handle customer interaction without the need to switch between applications, and they have ready access to the wealth of CRM customer information available.