Bright House Networks

Telecom Provider

IPFone

Protection

Protect your network against malware using the latest threat intelligence, and identify previously unknown malicious.

Identity

Automatically assigns firewall and traffic shaping rules, VLAN tags, and bandwidth limits to enforce the right policies.

Availability

Provides device and connection integrity through multiple uplinks, warm spare failover, and self-healing VPN.

IPFone Virtual Agents

Our AI-powered intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents, freeing your live agents to provide value where they’re most needed.

IPFone Virtual Agents & Enhanced Interactive Voice Response

Improve the way your business interacts with customers with IPFone Virtual Agents & Enhanced Interactive Voice Response (IVR). Engage your customers with AI-powered speech recognition and provide your customer with the most relevant menu of options in real-time. IVRs can also perform a data dip from CRMs or any other software (API is required) retrieving information to accurately personalize the customer experience.

Why Choose IPFone's Virtual Agents?

Organizations of all types, from retail to healthcare, from small businesses to enterprises, and government organizations rely on Enhanced IVRs to streamline inbound and outbound customer communications.

An All-In-One Phone System for Your Business

IPFone offers a state-of-the art business phone system for small and medium size businesses nationwide. Unlike most phone providers, we offer onsite installation and training with world-class customer support, and unlimited international calling* . We offer a wide-range of phones, including our $19.95 EasyPBX an all-in-one phone package. Schedule a demo today with a certified product specialist.

Next-Gen Business Phone System. One Low Monthly Cost.

Experience the best personalized collaboration experience backed by Yealink's most advanced IP desktop phone. Get next-generation telephony features for the same low monthly cost. Contact a product specialist today for more information.

Why IPFone?

We are a Cloud Communications and Internet Access provider founded in 1997. We deliver an innovative Hosted Unified Communication platform which delivers premium telephony service and cloud communications for small to large businesses in Florida and throughout the United States.

Unified Communications

Voice, Video, Chat, Desktop Sharing and More.

Find new opportunities with integrated voice and video telephony, chat, desktop sharing, call control, voicemail, email, SMS, and chat capabilities on the go. With the ability to connect any Mac, Windows, or Android device, you can keep your team connected from any location in the world.

Enjoy On-the-Go Connectivity with Unified Communications

Empower your team to work in their most productive environment with our integrated communications. Flexible collaboration allows each employee to create the processes that work best, increasing morale and improving workplace satisfaction. To make this possible, we designed UC to work with the most common connected devices, helping you stay in the game, even when you’re out of the office.

Professional Support

Our business class VoIP solution is fully hosted and managed by our professionals, we offer 24/7 support, in-house field engineers and our own truck rolls for any event.

Broadband Internet for Business

We know nothing is more important than reliable internet, so we’ve created a broadband service that always performs at its best. We have carefully designed our system to avoid failures at any point, ensuring you have the connectivity you need, when you need it. Our system boasts one of the highest Service Level Agreements in the industry, confirming our high availability and uptime. We also offer professional 24/7/365 support, immediately connecting you with the help you need to keep your business running without fail.

High-Speed Internet for Business: The World at Your Fingertips

Meet every goal and find new opportunities with IPFone’s high-speed broadband service. Carefully designed to offer the connection you need to successfully complete your work and reach your goals, our internet service allows you to operate more effectively and efficiently in every area of business. With speeds ranging from 1.5 Mpbs to 1 Gbps, we provide total flexibility and a solution that works for everyone. Stop letting your connectivity control your potential and take control of your business opportunities with high-speed internet you can depend on.

Reduce Communication Costs

From shifting business needs to varying call volumes, you need a solution that will grow and adjust to meet your needs. Our Contact Center software allows you to easily add and remove chairs as your needs change. With ACD, call queuing, alternate routing, and queue monitoring, you can stay prepared for changing call volumes. No matter how much your business grows and shifts, your call center software will do exactly what you need it to.

Make Every Call a Success

Your agents’ ability to meet their customers’ needs relies on the capabilities your software can offer. With IPFone’s Contact Center solution, you can easily and effectively manage calls with our user-defined ACD groups, customizable routing, and call queuing. By adding greeting and announcements to your system, you can free agents from answering FAQs, updating holiday business hours, or taking other unnecessary calls. Additional features, such as configurable call handling options allow you to resolve bounced, stranded, or overflow calls, including escape options for callers. With total control of your contact center operations, you can find the processes that work best for your team.

Advanced Reporting & Call Analytics

As your organization grows and changes, you need to understand your contact center needs to successfully meet your goals. IPFone’s Contact Center software offers multiple custom reporting options to keep you aware of your operations and results. All of these stats are available from any location through your secure online portal or through a real-time overview of your data on your Desktop Wallboard.