What would a business be without connectivity? It’s how you connect with everything, especially customers. Connectivity is a must in accomplishing your core business functions.
All of the deeply influential and indispensable technologies of today that have revolutionized the way businesses work – unified communications and social media – require connectivity to function. End customers have benefited from these innovations, but they would have been nothing without the network connectivity that serves as their foundation.
The Importance of Network
Whatever the end customer’s network requirements are, we prioritize them as the first, foundational component of our Communications Stack. It’s part of our holistic technology solution.
A Single Source for All Your Connectivity
As a hub for all network connectivity needs, we not only help the end customer connect to best-in-class internet, private network and legacy voice options, we also design solutions for unique situations that may require multiple redundant networks. A true one-stop destination.
IPFone offers a state-of-the art business phone system for small and medium size businesses nationwide. Unlike most phone providers, we offer onsite installation and training with world-class customer support, and unlimited international calling* . We offer a wide-range of phones, including our $19.95 EasyPBX an all-in-one phone package. Schedule a demo today with a certified product specialist.
Next-Gen Business Phone System. One Low Monthly Cost.
Experience the best personalized collaboration experience backed by Yealink's most advanced IP desktop phone. Get next-generation telephony features for the same low monthly cost. Contact a product specialist today for more information.
We are a Cloud Communications and Internet Access provider founded in 1997. We deliver an innovative Hosted Unified Communication platform which delivers premium telephony service and cloud communications for small to large businesses in Florida and throughout the United States.
Why Use newVoice Meeting?
Imagine a large portion of your company’s workflow encapsulated in one singular platform. With communication consolidated and available, there’s less guesswork about project and everyday work progress. Employees are more productive with tools that help them get work done even when personal or other demands call them away from the office. Flexibility means work gets done.
Our Collaboration tool is completely cloud-based, helping your remote workers to connect productively from anywhere. Also, there is no new equipment to deploy or manage because it deploys from a browser or a mobile app.
And, like all of NHC’s communication solutions, our Collaboration is tailor-made to your specifications – ensuring your employees will be more productive on projects and day-to-day operations. Also, our experts can help mesh Collaboration with traditional and other hosted cloud solutions.
Collaboration works for any-sized business – from the smallest organizations to large enterprises. It is a scalable, cost-effective, and powerful business productivity and communication tool. NHC implements collaboration as part of its communications stack overlay – helping businesses turn technology into productivity and value.
NHC’s Communications Stack is a comprehensive and innovative way to deliver next-level communications services. But customer service — for both channel partners and the end customer — is the key to unlocking the Communications Stack’s full potential.
Our years of telecom experience have taught us the importance of providing responsive and effective support — you know, one that combines results-focused live support with some built-in tools to make self-service support easy, too.
Customer support is the table that the Communications Stack rests upon. It’s sturdy because our effective telecom customer support is not a transaction, it’s a relationship. Plus, it’s customized and responsive to changes in the future.
At NHC, our customer support goal is to provide service and attention that is responsive and dependable. Nothing is off the shelf as we take the time to determine customers’ precise needs through our 14-point Relationship Roadmap. The path is the customer journey, for both partners and end-user customers.
Reduce Communication Costs
From shifting business needs to varying call volumes, you need a solution that will grow and adjust to meet your needs. Our Contact Center software allows you to easily add and remove chairs as your needs change. With ACD, call queuing, alternate routing, and queue monitoring, you can stay prepared for changing call volumes. No matter how much your business grows and shifts, your call center software will do exactly what you need it to.
Make Every Call a Success
Your agents’ ability to meet their customers’ needs relies on the capabilities your software can offer. With IPFone’s Contact Center solution, you can easily and effectively manage calls with our user-defined ACD groups, customizable routing, and call queuing. By adding greeting and announcements to your system, you can free agents from answering FAQs, updating holiday business hours, or taking other unnecessary calls. Additional features, such as configurable call handling options allow you to resolve bounced, stranded, or overflow calls, including escape options for callers. With total control of your contact center operations, you can find the processes that work best for your team.
Advanced Reporting & Call Analytics
As your organization grows and changes, you need to understand your contact center needs to successfully meet your goals. IPFone’s Contact Center software offers multiple custom reporting options to keep you aware of your operations and results. All of these stats are available from any location through your secure online portal or through a real-time overview of your data on your Desktop Wallboard.