Bright House Networks

Telecom Provider

Vonage

Financial

When it comes to financial services, privacy and compliance are top priorities. Unified communications, contact centers, and APIs work

Education

From video lectures to virtual classrooms to mobile tutoring, Vonage’s cloud-based communications help digital education platforms

Solutions

Vonage connects medical experts with patients to deliver vital healthcare experiences in real-time, from anywhere and on any device.

Transportation and logistics solutions

Delight your transportation and logistics customers by giving them access to—and real-time updates from—your carrier services, on any device. And with our voice, SMS, chat, video, and social media features in tow, you’ve got a full truckload of channels to offer, too.

Because customer loyalty is your most precious cargo

Vonage Contact Center—with its cloud-based telephony, 21st-century call reliability, and inside sales platform—routes sales and service excellence toward its final destination, gives you control of your data, and puts the customer journey front and center:

Put an embargo on your team losing touch

Give your physically dispersed, mobile workforce the ability to stay in constant contact. Enable drivers in loud rest areas, truck stops, or weigh stations to review transcripts of voicemails within the body of an email or relay timely information to customers, like shipping delays and new ETAs.. With Vonage Smart Numbers, you can provide:

Retail and e-commerce solutions

Perhaps now more than ever, meeting and exceeding customer expectations in the retail space is crucial: luckily, we've got tech built for that. Vonage’s cloud-based communications help retailers deliver an exceptional customer experience in real time—on any device—using voice, SMS, chat, video, and social media. Enhance that experience with real-time analytics, automate routine tasks, and more.

Turn “Sorry for the inconvenience” into “It’s a pleasure serving you”
Ensure customer engagement is always in stock

Acquire and retain loyal customers by delivering a frictionless, multichannel shopping experience built around their preferences. Vonage APIs help e-commerce companies:

A high-quality experience upon receipt

Bolster employee and customer experiences by enabling your associates to take calls from the sales floor, your customers to place orders 24/7 via mobile and desktop apps, and your callers to use virtual receptionists to record messages for customer-service callbacks. And leverage Smart Numbers.

Manufacturing solutions

Manufacturing has unique communications needs. You can’t email your frontline workers at their desks, because they don’t have them. But with our unified communications, contact centers, and APIs, there are better ways to communicate both internally and externally.

Become a factory of customer loyalty

Vonage Contact Center integrates natively with Salesforce, making it the clear choice for service and sales teams using Salesforce CRM. Choose from a range of contact center solutions for every business size.

Build a contact center with the ability to connect, via our modern web API gateways and flexible data connector (REST and web services), to the manufacturing applications your team uses every day.

Every conversation is unique

You’ve got people on the floor, in the field, and in offices, and chances are they all communicate a little differently. Whether they prefer desk phones or mobile devices, we help you unify all your communications on one platform: voice, video conferencing, team messaging, call recording, SMS, and much more. We even integrate with leading CRMs—now that’s what we call unified

Communications APIs

With Vonage APIs (formerly Nexmo and TokBox), growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible, sooner rather than later.

Scale securely, reliably, and globally

The Vonage API enterprise-grade platform enables you to scale easily, wherever you need to be in the world, with reliability, scalability, and security.

Programmable solutions

Explore API solutions that will enhance the most common interactions with your customers, including:

Think big and build fast with the enterprise service plan

Get consulting expertise, integration services, platform uptime, and enterprise-grade support—all in a single package.

Financial services solutions

When it comes to financial services, privacy and compliance are top priorities. Unified communications, contact centers, and APIs work in harmony to offer a security-focused, real-time customer experience on any device, through any channel—voice, SMS, messaging, and video. Be the company your customers trust.

Keep costs down and customer satisfaction up

Financial services companies including insurance, banks, crowdfunding, and money transfer are using programmable communications to deliver a dynamic and engaging customer experience, built around customer preferences, all with a focus on security.

Happier customers, happier agents

Vonage Contact Center integrates natively with many common CRMs including Salesforce’s Financial Services Cloud, making it the clear option for financial institutions who want to provide their clients with the service they expect and an experience that builds loyalty. Choose from a range of contact center solutions for every size business.

A telephony system that pays dividends

Whether your business prefers desk phones or mobile devices, we help you unify all your communications on one platform: voice, video conferencing, team messaging, call recording, SMS, and much more. We even integrate with leading CRMs—now that’s what we call unified.

The Vonage Integration Platform includes CRM, collaboration, and business productivity applications; our interface allows you to integrate multiple applications into one cloud-based unified communications platform.
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772-224-8118

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Telecom Providers

What Are Cloud Services?

What is Cloud Services?

Cloud Services means services made available to users on demand via the Internet from a cloud provider's servers as opposed to being provided from a company's own on-premises servers. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there's no need for a company to provision or deploy its own resources or allocate IT staff to manage the service. Examples of cloud services include online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services, database processing, managed technical support services and more.

What it is Voice / SIP / Hosted Services?

HOSTED VOICE / SIP SERVICES
Hosted Voice delivers more functionality than a traditional phone system, without the costs of managing and maintaining a PBX. Our Hosted VoIP solution is a hosted PBX phone system that allows businesses to streamline how they communicate.

SIP TRUNKING SERVICES
SIP Trunking enables your business to reduce costs and simplify IT management by combining voice and Internet access over a single Internet connection using your existing IP PBX system. With SIP service, you purchase only the trunks you need based on the maximum number of concurrent calls your business requires. SIP Trunks are significantly less expensive than analog lines, further helping businesses reduce costs. MegaPath offers SIP Trunking for single-site businesses and Enterprise Trunking for multi-location businesses.

What is Infrastructure as a Service (IaaS)?

IaaS is a standardized, highly automated offering, where compute resources, complemented by storage and networking capabilities are owned and hosted by a service provider and offered to customers on-demand. Customers are able to self-provision this infrastructure, using a Web-based graphical user interface that serves as an IT operations management console for the overall environment. API access to the infrastructure may also be offered as an option.

What is Platform as a Service (PaaS)?

PaaS offerings facilitate the deployment of applications or services without the of buying and managing the underlying hardware and software and provisioning hosting capabilities. All "as-a-service" offerings are characterized as providing low initial cost, incremental cost as your service usage grows, self-service, best practices built-in, resource sharing, automated deployment, management services, lifecycle management, reuse. PaaS provides these capabilities for application and service development.

PaaS offerings may also include facilities for application design, application development, testing, and deployment as well as services such as team collaboration, web service integration, and marshalling, database integration, security, scalability, storage, persistence, state management, application versioning, application instrumentation, and developer community facilitation.

What is Software as a Service (SaaS)?

SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including office & messaging software, DBMS software, management software, CAD software, dDevelopment software, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management.

SaaS has been incorporated into the strategy of all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.

What is Data Migration?

The process of migration, also known as cloud migration, involves the transferring of an organization to a cloud. More specifically, by undergoing migration, businesses relocate some or all of their applications, digital assets, services, and other general IT resources onto a cloud. In doing so, they are able to leverage the benefits of the cloud to promote more efficient, quick, and secure operations.

What is Desktop as a Service (DaaS)?

Hosted desktops streamline workflow by making your desktop and apps available online, allowing you to work on your files from anywhere in the world. Suited to large office environments as well as single users, virtual hosted desktops can improve efficiency and save time and money.

What is website, data, and cloud security services?

All businesses require secure operations in order to be successful and protect their sensitive information. Devising a comprehensive strategy to cover all of your security demands has never been more important, and should include a number of layered security services. Security is the culmination of a number of pieces working together to collectively create a powerful defense against cyber threats.

These security pieces include physical security, network protection, secure multitenant architecture, per-tenant firewalls, host-based firewalls, anti-virus, and backup and replication. In order to maintain the most secure environment possible, most businesses choose to trust the management of their network security to their provider.

What is Colocation?

Colocation is often used in the data sourcing industry to mean off-site data storage, usually in a data center. This is very important for businesses since the loss of data can be crucial for companies of any size, up to and including disciplinary action for employees or loss of their job. An unexpected loss in data can result from fires, earthquakes, floods, or any sort of natural disaster.

In this ever-changing industry, it's instrumental to have a company of trusted Telecom professionals working in your corner. Put your mind at ease by leaving your Florida Telecom needs to Tatem Telecommunications Group.

Need Great Telecommunication Services? Let Us Help You Make It Happen. Contact TTG to learn more about how we can put our Telecom Experience to work for your Florida businesses technology needs.

Telecom Providers