Edify connects businesses with customers and employees with each other. The company's Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.
With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect's mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect's breadth and depth of proven technology. The intuitive software, delivered via our cloud, private cloud and on-premises, provides everything needed to create a robust call center solution.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
Five9 is used by call centers around the world to manage inbound, outbound, blended or multi-channel contact centers. It offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations. It also features integrated workforce optimization capabilities and built-in call recording, agent scripting and quality monitoring components.
inContact is the world's number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents-all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
Talkdesk is a cloud contact center solution for the customer-obsessed. With enterprise-class performance and consumer simplicity, Talkdesk CX Cloud™ empowers companies to adapt their contact center to the evolving needs of their customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience.
AT&T has been changing the way people live, work and play for the past 144 years. AT&T is the world's largest communications company. AT&T Communications provides mobile, broadband, video and other communications services to U.S.-based consumers and nearly 3 million companies globally – from the smallest business to nearly all the Fortune 1000 – with highly secure, smart solutions.
China Telecom (Americas) Corporation (CTA) provides customized, cost-effective and integrated network and communication solutions to its diverse base of customers. As a leading facility-resale carrier with unique access to providers in Asia and the Americas, we offer a wide range of services such as direct Internet access, Internet transit, data services, Internet data center, ICT services, mobile voice, professional services and industry solutions.
Claro Enterprise Solutions is a global technology services company that provides proven, tailored solutions and a seamless customer experience to help businesses evolve and adapt to constant change. Two decades of experience across 25 countries have taught us that staying the course and following the crowd is not an option. We're committed to continually developing new approaches to enterprise solutions for businesses of all sizes – from small companies to large multinationals. From digital innovation to streamlined operations, from enhanced security to guaranteed reliability, our products and services help you run better, faster and more efficiently. Through agility, technology and customer service, we put you and your business first. It's how we Evolve Together.